Return & Exchange Policy
At Karachi Balloons & Decor, customer satisfaction is our top priority. We take great care to deliver high-quality products and services. However, if you’re not completely satisfied with your purchase, please review our return and exchange policy below:
π Return Policy:
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Non-Returnable Items:
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All event dΓ©cor items, balloons (inflated/deflated), party supplies, and customized products are non-returnable due to their nature and hygiene concerns.
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Perishable items such as flowers and food gifts are non-returnable.
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Returnable Conditions:
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Returns are accepted only if the item is damaged, defective, or incorrect at the time of delivery.
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You must inform us within 24 hours of receiving your order with photo/video proof via WhatsApp at 0332-3405771 or email at info@karachiballoons.com.
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π Exchange Policy:
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Exchanges are allowed only for incorrect or damaged items delivered.
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Exchange requests must be made within 24 hours of delivery.
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Items must be unused, in their original packaging, and with proof of purchase.
π Pickup & Return Procedure:
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If your return/exchange request is approved, our team will arrange pickup or guide you for courier return.
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Please ensure the product is securely packed to avoid damage in transit.
πΈ Refund Policy:
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Refunds are issued only in case of unavailable stock, or if we are unable to fulfill your order.
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Refunds will be processed within 7-10 business days via the original payment method or bank transfer.
π Important Notes:
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We reserve the right to deny returns or exchanges for items that do not meet our policy criteria.
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Sale and clearance items are final sale and not eligible for return/exchange.
For any assistance, feel free to contact our customer care team:
π 0332-3405771 | π§ info@karachiballoons.com
π Visit: www.karachiballoons.com
Thank you for choosing Karachi Balloons & Decor β Making Every Celebration Memorable!